On this page you will find the answers to the most frequently
asked questions - if your question is not not covered here please
email or call us and we will do our best to answer it. To
visit our home page click on the image below or follow the links at the bottom
of this page to see our bouquets.
Site
Map
Question 2.
How are the chocolates delivered?
Answer
- all our chocolates are carefully packed in a custom made presentation
boxes, and are dispatched using the Royal Mail Next Day Special Delivery
Service, which guarantees next working day delivery before 12 noon for most of
the UK, although later times apply to some remote parts of Scotland and some off
shore Islands. This is the best service provided by the Royal Mail, and we can
track and trace you order from the moment we dispatch it to the moment it
arrives.
Question 3.
Can I specify a delivery time?
Answer
- No, as explained in question 2 all our chocolates are
delivered by the Royal Mail and their normal delivery time is between 9am and 12
noon - although later delivery times may apply to some remote parts of Scotland and some off
shore Islands.
Question 4.
What happens if the recipient is out?
Answer
- the Royal Mail will leave a "while you were out card "
which has 2 options on it :
Option 1: the recipient can call a number on
the card and the Royal Mail will attempt to re-deliver either the same
or following day,
which in the case of Saturday delivery, this would be on the Monday after.
Option 2: the recipient can collect the chocolates from
their nearest local sorting office
We cannot be held responsible for any
claims should the recipient be out, and/or the recipient does not
exercise one of these 2 options immediately upon return.
Question
5.
Is this a secure site?
Answer - Yes, our shopping cart is secured by Thawte Secure Server 
Question
6.
Do you offer a full money back guarantee?
Answer - Yes we do. If you are not satisfied with your
chocolates, simply
contact us explaining why you are dissatisfied with your chocolates and we will
refund your credit card.
Question
7.
If I want to send 2 or more
orders to 2 different addresses - how
do I do this?
Answer
- you need to submit 2 separate orders - it is not possible to
enter 2 or more different delivery addresses on the same order.
Question
8.
What is your privacy policy?
Answer
- we operate a strict privacy policy and none of the information
that you provide when submitting your order will be passed onto anyone else or
any other organisation or company
If your question is not answered here please email or call us with your question and we will do our best to answer it.
We welcome any questions, comments and suggestions you may have.
Chocolates-UK
The Old Town Hall
Ellesmere
Shropshire
SY12 0EP
Tel: 01691 624555
email: info@chocolates-uk.co.uk
We recommend that you see our
about
page so that you understand our terms and conditions.
FAQ -
got a question - read our privacy
policy ? - check here for the answer.
Home
Page
-
full details on our
chocolate service, and links to our pages.