Chocolate delivery UK service - terms and conditions for chocolates delivery.

On this page we have tried to clearly set out the ordering and delivery details and terms and conditions for our chocolate delivery service. To visit our home page click on the image below or follow the links at the bottom of this page to see our chocolates. If you have a question please see our FAQ'S page first and / or contact us. Site Map

All orders are dispatched using the Royal Mail Next Day Special Delivery, (which is included in the price), to ensure that they will arrive as quickly as possible. If you want to be sure of next day delivery (available Monday to Saturday) please order before before 3 pm UK time the day before. If you want a guaranteed delivery on a Monday please order before 10 am UK time on the the Saturday before. Please note that we are not able to deliver on Sundays.

Items sent by by Royal Mail special delivery are guaranteed by the Royal Mail to be delivered by 12 noon the day after they are dispatched by us, provided that the Royal Mail is not experiencing any significant operational problems - such a postal or rail strike, or severe weather. In these circumstances it is possible that your order will not be delivered the next day, and should this occur the only compensation we can offer you for late delivery is a refund of the postage cost of your order - as in turn , this is the limit of compensation that we are entitled to from the Royal Mail.

*The Royal Mail will also not guarantee delivery on Saturday for items posted Special Delivery on the Friday before - particularly if the delivery is to a non residential address, such as to business or commercial premises.

Please note that delivery times to some of the Scottish Islands can take up to 2 working days from the date of dispatch.

Track and Trace

This is a special feature of the Royal Mail next day special delivery service - we can track your order,
from the moment we dispatch it, to the moment it arrives at it's destination.

What happens if the recipient is out when the chocolates are delivered?

If the recipient is out when the Royal Mail tries to deliver your order, they will put a card through the letter box,
which has 2 options on it:

Option 1: the recipient can call a number on the card and the Royal Mail will attempt to deliver the following day, which in the case of Saturday delivery, this would be on the Monday after.

Option 2: the recipient can collect the package from their nearest local sorting office

We cannot be held responsible for any claims should the recipient be out, and/or the recipient does not exercise one of these 2 options immediately upon return.

We accept all orders subject to any National or Local restrictions which may apply to deliveries, at the time of delivery, also the effect of adverse weather conditions. Every effort will be made to complete deliveries but we cannot be responsible for restrictions out of our control. We will always contact you if we are made aware of any problems. A delivery address telephone number, is very important on all orders, especially for rural deliveries.

We must stress that once we have dispatched your chocolates we are in the hands of the Royal Mail. We are using their very best service and we will not be responsible for any delays caused by this service which will be out of our control.

SENDER/RECIPIENT ADDRESS DETAILS

Please make sure that you complete all the boxes on the order page, including your daytime telephone number - just in case we have a query with your order. If you wish us to send chocolates to more than one address, please complete a separate order for each different delivery address.

Order Acceptance

When you have submitted your order, you will receive an email from us to confirm that we have received details of your order and that we are able to make up and dispatch your order. If we have any queries with your order, we will try and contact you by email or phone. Your order is only accepted by us when you have received our email confirmation that we are able to process your order. Please note, that during busy periods, such as Valentine's day and Mother's day, it may be 48 hours from the time we receive your order, before you receive your confirmation from us.

ORDERS/PAYMENT

We accept On-Line orders by credit/debit card
Visa, MasterCard, American Express, Switch, Solo and Visa Delta

Please note that although all products are priced in £UK Sterling, all transactions will be processed in
£Sterling - when your credit card company debits your account they will convert this into your own currency for you.
All credit card orders will show up as Floral Creations Internet on your credit card statement

REFUNDS/GUARANTEE

We take great care with our packaging to ensure that all our products will arrive safely. If however, the goods are damaged or you are not satisfied with them in any way, please return them within 2 days from the date you receive them in their original packaging for a replacement or full refund - whichever you prefer.

Lost Items

In the very unlikely event that your order is "lost in the post", please contact us and we will, in conjunction with the Royal Mail undertake a thorough investigation as to how and why the item has been lost, and we will once we are able to establish that the item is definitely lost we will refund your money in full. To date, we are pleased to confirm that we have a 100% delivery record, with no items lost and we will do everything we can to maintain this.

CUSTOMER HELP LINE

Should you have any questions or need help with you order please contact us at:

Chocolates-UK
The Old Town Hall
Ellesmere
Shropshire
SY12 0EP
Tel: 01691 624555
email: info@chocolates-uk.co.uk

We recommend that you see our about page so that you understand our terms and conditions.
FAQ - got a question - read our privacy policy ? - check here for the answer.

Chocolate Delivery UK

UK Chocolate Delivery Service - buy, order and send chocolates online.